She made numerous phone calls and kept in contact with her customer to reassure him that she was actively engaged in finding where it was. Her tenacity paid off and she succeeded in locating the package. Ultimately, she made arrangements to get it delivered to him that very day.
In small town Atkinson, Nancy not only knew her customer but understood he was very ill. The package contained important medication, and getting it to him timely was not only therapeutic for the body, but for his soul as well.
Sadly, her customer died later that week. In a personal, handwritten letter to Postmaster Ed Maciejewski, the customer's widow said of her husband, "He was never able to thank Nancy in person, but he wanted to. We will always be grateful for her diligence and kindness."
Postmaster Ed Maciejewski calls Connors "a one-in-a-million employee. She is always going above and beyond."
